Support
Support & Contact
Every official way to reach TradFlakes
These are the only channels we operate. We will never ask for your password, your
card details or a payment over WhatsApp — if someone does, it is not us.
Where to go for what
Licence or activation
See your plan, your three registered browsers, and copy a licence key. Most activation problems are a browser that needs releasing.
My Extensions →
Refunds
Seven days, no questions asked, on every plan. You can start it yourself from My Extensions.
Refund Policy →
Report content, or a formal complaint
Something unlawful, defamatory, infringing or impersonating. Acknowledged immediately with a reference, resolved within 15 days.
Grievance Redressal →
Anything else
Questions, feedback, partnerships, or a bug you have found. Written enquiries get a written answer.
Contact form →
Using the TradeMap extension
TradeMap runs entirely in your browser and makes no network requests — your chart is
never sent anywhere. That also means we cannot see your setup, so when you write in it helps
to tell us:
- the browser and version you are using;
- the charting site and symbol you were on;
- what the panel said, word for word — especially if it refused to read the chart;
- the email address on your TradFlakes account, if the problem is a licence.
If the panel says it cannot read a chart, use “Chart not reading? Diagnose it”
in the panel first — it reports what the page actually exposes, which is usually enough for us
to add support for that chart.
Our policies